As a leader, as a manager , you are always responsible. This principle is incredibly important for good management. In a previous job, i worked with someone who was always blaming somebody else for his business unit problems. If a store did not look very good, he would blame his store manager. Then he would complain about his area manager for not being tough enough on the manager. Then he would blame HR for not providing good enough managers. [Read more…] about To Succeed Leaders Need To Learn To Accept Responsibility
Business
The Secret to Nordstrom’s Success
Nordstrom is recognised around the world for their customer service and for generating customer loyalty. The Keys to their success have been identified as follows [Read more…] about The Secret to Nordstrom’s Success
Do You Make It Simple For People To Buy From You ?
This is another one of those tips that seem to be obvious, but many retailers struggle with the concept.
Many retailers adopt overly complicated procedures that make buying from them an absolute nightmare.
These businesses don’t take credit cards, they are hard to get to, they don’t have enough sales staff, you have to order products and then wait weeks and weeks for them to arrive.
All in all they just seem to miss the point ….. [Read more…] about Do You Make It Simple For People To Buy From You ?
8 Ways to turn a customers complaint into a gift
A complaint is a ‘gift’ to your business and should be treated as such. Too many business take a negative view of complaints, when in fact they are a positive opportunity to build your business.
Consider these 8 Ways to turn a customers complaint into a gift : [Read more…] about 8 Ways to turn a customers complaint into a gift
How To Negotiate Like A Pro
I often hear small business people complain that they are unable to compete with larger competitors , because they are just too small to get the right prices from their suppliers. If only they were just a little bit bigger, or could just buy a little bit more from the supplier , then they too would be able to get better deals, and would be able to compete against their bigger competitors.
Sure , in some cases, economies of scale do play a important role in getting you the best deal from your suppliers, and major retailers like Walmart and IKEA have made it the basis of their buying strategy. But for the rest of us, i am here to tell you that the biggest businesses dont always get the best deals. [Read more…] about How To Negotiate Like A Pro